Troubleshoot PDF And Print Problems With QuickBooks Desktop

This article will provide you the steps to resolve the issues related with printing, emailing or saving as a PDF from QuickBooks Desktop. To get instant support for your issues, you can also dial the QuickBooks Payroll Tech Support Number +1-866-701-7446 toll-free.

The PDF & Print Repair Tool

The PDF and Print Repair Tool allow you to troubleshoot the printing transactions and emailing forms issues within the QuickBooks software. It covers the below mentioned list of issues:

• QuickBooks is not responding.
• PDF Converter shows offline.
• You cannot print directly to the QuickBooks PDF Converter.
• The device is not ready.
• Unable to save as .pdf file.
• QuickBooks could not save your form or reports as a .pdf.
• QuickBooks freezes when you try to reconcile accounts.
• Print Driver Host for 32-bit Applications has Stopped Working.
• Unrecoverable error.
• QuickBooks PDF Converter Activation Error -20, -30, or -41.
• Error 1722 or 1801 when installing PDF Converter.
• Problems printing transactions or reports.

Note: You can run the PDF & Print Repair Tool before going on to the solution steps. Also make sure that you have updated QuickBooks to the latest release to get best results.

Solution 1: Install the Print & PDF Repair Tool

Step 1: Download and run the Print & PDF Repair Tool

• Go to the official web site of QuickBooks and download the setup file of the tool
• Install and run the tool. The tool will automatically detect and optimize the solutions accordingly.
• Once process finishes, open the .pdf file-related task where the error occurs

Step 2: Reset your temp folder settings

• Press Windows + R from the keyboard to open the Run
• Type %TEMP% in the search field and press enter
• Right click in the empty area of the folder and click on Properties from the drop-down list
• Go to the Security tab
• Make sure that all usernames and groups are present on the Security tab have Full Control

Step 3: Make sure that you are able to print to your XPS

• Open Notepad and type something, anything
• Click on the File menu and from the drop down list, click on Print
• Select the XPS Document Writer and then click on Print
• Save it on your Desktop
• Go to the desktop and make sure that you are able to see the XPS document printed from notepad.

You need to make sure the below mentioned things:

• You have to test printing issues to your main printer and check whether you able to print successfully or not.
• If you can’t print outside the QuickBooks software also, then you must contact your printer IT professionals.

Solution 2: Check to see if the reconcile window is off of the screen

In case if the QuickBooks appears to lockup after the reconciliation but the PDF functions are not working properly, the reconcile window should get appear on the screen.

• Click on the Window menu and check if the reconcile window is listed in the drop-down
• Click on Close All and repeat the reconcile process again

Solution 3: Test, reinstall, and adjust permissions for XPS Document Writer (for users who use Windows but not Terminal Services)

Before going on to the steps, you need to remember the following things:

• Microsoft applications are not supported by Intuit and it is not responsible for running these tools.
• If you can perform the process properly then you are recommended to get in touch with the IT professionals.

Step 1: Test the XPS Document Writer by printing outside QuickBooks

• Go to the File menu and click on Print
• From the Print window, click on Microsoft XPS Document Writer from the printer list
• Click on Print
• Save the .xps file on your desktop
• Go to the QuickBooks Desktop and look for the .xps file:
  • If the file is not available on the desktop and you didn’t received any error while saving it then there are possibilities that the security settings are restricting you from printing the XPS Document Writer.
  • If the file is there on the desktop and you get an error while open it then you need to reinstall XPS Document Writer.

Step 2: Reinstall Microsoft XPS Document Writer

• Make sure that the XPS Services are enabled
• Reinstall the CPS Document Writer

To do so, follow the below mentioned steps:

To verify that XPS Services are Enabled:

• Open the Windows Explorer by pressing Windows + E keys
• Click on Computer tab
• Click on Uninstall or Change from the System Group
• Click on Turn Windows Features On or Off
• Make sure that both XPS Services and XPS Viewer are active

Things to consider:

• If one of them or both are not enabled and mark both the check boxes and click on
• If both are enabled and you still face the issue then you need to reinstall the XPS printer

To reinstall the XPS Document Writer in Windows 8 and Windows 7/Windows Vista

For Windows 8:

• Click on the Start menu
• Open the Control Pane
• Go to the Devices and Printers
• Click on the Microsoft XPS Document Writer icon and then click on Remove device
• Click on Yes to the confirmation box
• Click on Add a Printer from the tool bar and click on Add a local printer or network print with manual settings
• Select PORTPROMPT from Use an existing port
• Click on Next
• Select Microsoft from the manufacturer list
• Click on Microsoft XPS Document Writer v4 and then click on OK
• Select Replace the current driver option
• Click on Next
• Remove V4 from the Printer Name so the name is Microsoft XPS Document Writer
• Click on Finish

For Windows 7/Windows Vista:

• Click on the Start menu
• Open the Control Pane
• Go to the Devices and Printers
• Click on the Microsoft XPS Document Writer icon and then click on Remove device
• Click on Yes to the confirmation box
• Click on Add a Printer from the tool bar and then click on Add a local printer
• Click on Use an exist port
• Select XPSPort and then click on Next
• Click on Microsoft XPS Document Writer v4 and then click on Next
• Select Replace the current driver option
• Click on Next

Step 3: Adjust Windows user permissions for the XPS Document Writer

In case if the Windows user does not have sufficient permissions to print the XPS Document Writer then the QuickBooks software won’t be able to create the .xps file which will be converted to a .pdf file. To create this file, you need to login to the windows with administrator rights.

• Go to the Printer Control Panel
• Right-click on the Microsoft XPS Document Writer and then click on Properties
• Click on Security and select the Everyone user group
• Click on Print from the Allow column and then OK
• Go to the folder C:\\Windows\System32\spool
• Click on Printer and then go to Properties
• Click on Security > Edit > Add
• Type Local Service and hit enter
• Make sure Local Service has Full Control
• Click on OK
• Open QuickBooks and try again to create a .pdf file

Step 4: Edit security settings

Sometimes, the security software installed in your system can restrict the creation of .xps files. Go through the settings of your antivirus software to make sure that .xps files are not blocked.

Step 5: Install or repair MSXML 6.0

It is a component from Microsoft and it is also a part of the system requirements for the XPS Doc Writer.

For Windows 8:

Run the System File Checker in order to repair the MSXML 6.0 built in Windows 8.

• Click on Magnifying Glass
• Type Command to open the Command Prompt
• Click on the Run as administrator option
• Enter the admin password if asked or click on Allow
• Type sfc/scannow and hit enter

For Windows 7 and Windows Vista:

Run the System File Checker in order to repair the MSXML 6.0 built in Windows 8.

• Click on the Start menu
• In the search field, type Command Prompt
• Right click on the Command Prompt and click on Run as Administrator from the drop-down list.
• Enter the admin password if asked or click on Allow
• In the black screen, type sfc/scannow and hit enter

Step 6: Create a new template for your for

You may face some issues if the template of your form is damaged.

Create a new template for form:

• Create a new template for your form.

Important: If you don’t know how to create template for your form then you can go to the page Use and customize templates

• Change the transaction template
• Try to create .pdf file again

Bypass the print spooler (for Terminal Services only):

Once you set the permissions for XPS Document Writer on the server for Terminal Services users through the provided steps, you also need to set the XPS Document Writer for bypassing the print spooler:

• Go to the Printers Control Panel
• Right click on Microsoft XPS Document Writer and from the drop down list, click on Printer Properties/Properties
• Go to the Advanced tab and click on Print Directly to Printer
• Click on OK and close the Printer Properties.

Reach Us For Support

The above mentioned steps will resolve printing or creating PDF file issues in the QuickBooks software. However, if you still face the same issue or you have some other issues related to the QuickBooks software then you can contact the technical support team of getsupportnumber.com. You just need to dial the toll-free QuickBooks Support Phone Number +1-866-701-7446 and the QuickBooks ProAdvisors will be connected with you in no time.

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