If you are facing some issues with the multi-user mode in QuickBooks MAC and you are looking for the steps to troubleshoot the same then you have landed on the right page because in this article, we will be discussing about the solution for the multi-user issues in QuickBooks for MAC.

Troubleshoot Multi-User Issues In QuickBooks For MAC

Resolve QuickBooks MAC Multi-User Issues

First of all, you need to verify that the QuickBooks server is running and the company file is shared or not. To do so, follow the below mentioned steps:

  • Click on Go from an Application
  • Double click on the QuickBooks server.app icon
  • Share that file if required. For this, follow the below mentioned steps:
    • If the file is Not Shared then select the particular file and click on Start Sharing
    • If the file is not listed then click on + icon to add your file

Important: Only the host computer is permitted to install and run the QuickBooks Server application and the company file should stored on the same computer and the QuickBooks Server app installed on.

Check Your MAC OS Firewall Settings

  • Go to the Apple menu and then click on the System Preferences
  • Go to the Security & Privacy icon
  • Click on Firewall button

Note: If the button is gray then you need to click on the lock icon to unlock it.

  • Validate that the QuickBooks Server app is set to Allow Incoming Connections

Verify File Sharing Permissions Are Set Accurately On The Host Computer Or Not

  • Go to the Apple menu and then click on the System Preferences
  • Click on the Sharing icon
  • Mark the box File Sharing
  • Add the folder where the company file is saved under the Shared Folder
    • Click on + button to the Shared Folder Column
    • Choose the folder where the company file is located and then click on Add button
  • Before going into the Users column, you need to ensure that you have the permission to Read and Write for Everyone or for the specific users who will be using QuickBooks.

Verify That The Bonjour Service Is Working Properly On All Computers Or Not

  • Select your file from the New Finder Window
  • Ensure that the other systems using QuickBooks are seen is the Shared section

If other computer can’t be seen then the QuickBooks won’t be able to share the file with those computers. Bonjour the following ports to open 56565 TCP, 5297 TCP, 5298 TCP/UDP, and 5353 UDP.

Test Your Network Configuration

You need to unplug the Ethernet cable if the QuickBooks software and its Server is installed in the host computer and reboot your computer. Once done, open the QuickBooks software and try to enable multi-user mode. If you are able to enable it then the issue is occurring by the network hardware which provides you network access.

Set Up Your Peer-To-Peer Direct Connection

You can connect two computers together using a single Ethernet cable. To do so, follow the below mentioned steps:

  • Log out both systems and connect each end of the cable into a system’s Ethernet port.
  • When the system begins to allow the Bonjour service to see both systems to each other.
  • Verify the new Finder window and see if each computer can see the other in Shared Section
  • Select one system as a host.
  • Run the file or enable the multi-user mode through a file or enable multi-user mode
  • Run QuickBooks in the other system from the Shared Files Section, or the company file

Some Important Questions To Consider If You Are Troubleshooting Multi-User Issues

Is The QuickBooks Server Is Running When Your Computer Goes Into The Sleep Mode?

It is possible by modifying the System Preferences: Choose Application from Energy Saver.

Is Any Of The Network Setting On Your Computer Or QuickBooks Server Computer Change?

Ensure that the server is sharing your company file or avoid modifying the network settings is the file is shared.

Did Your Computer Use Wi-Fi?

The QuickBooks Server connection may get lost due to a weak Wi-Fi signal. You are recommended to use a strong internet connection.

Follow The Steps Carefully or Contact Or ProAdvisors

Support For QuickBooks MAC

The above steps will help you in resolving the multi-user mode issues in your QuickBooks for MAC. However, if you keep on facing the issue and you can use the QuickBooks in multi-user mode then you can get in touch with QuickBooks Customer Support Team of getsupportnumber.com by dialing their toll-free number +1888-396-0208.

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Troubleshoot Multi-User Issues In QuickBooks For MAC

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