Troubleshoot Common Intuit Data Protect (IDP) Issues

Read the full article and follow the provided steps properly in order to troubleshoot common Intuit Data Protect (IDP) issues.

Intuit Data Protect (IDP) is one of the most effective add on to Intuit services. It helps you to create a backup of company data files on secure servers. The IDP can be integrated with the 2016 and later versions of QuickBooks. The Intuit Data Protect is capable to take backups of your data automatically. You just need to activate the service and choose a time for the backup.

For more information about how to create a backup using Intuit Data Protect (IDP), you can contact the Intuit QuickBooks Support.

Common Intuit Data Protect (IDP) Errors

Generally, the errors in IDP occur due to the miss-configured windows firewall settings. We’ve listed some of the most common issues in the Intuit Data Protect so that you can identify the issue that you are facing and resolve them. Most common IDP errors are as given below:

Missing the Intuit Data Protect icon from the Windows taskbar.
IDP automatic startup no longer working.
Scheduled backup is not working.
Online backup failed, or IDP is not able to take online backups.
Error 305 while taking backup.
Error 8991 – (Backup encountered Backend error 8991).
Backend error 2108 – (Intuit Data Protect Backup Failed: Firewall or connection issue).
Intuit Data Protect login errors.
IDP installation errors.

Causes Of Intuit Data Protect Errors

Intuit Data Protect and QuickBooks are not updated to the latest release.
You using an outdated version of QuickBooks Desktop or IDP
Windows firewall is blocking QuickBooks or the IDP services to get connected with the internet.
Microsoft .NET Framework installed in your system is either outdated or its installation was corrupt
You’ve entered wrong user credentials for the Intuit Data Protect
Windows startup program list does not include the IDP services.

How To Resolve Intuit Data Protect (IDP) Errors

Solution 1: Make Sure QuickBooks Desktop Is Up-To-Date

You need to update your QuickBooks software to the latest release in order to avoid the IDP errors.

Open QuickBooks and go to the Help
Select Update QuickBooks option
Go to the Update Now tab
Make sure that the Data Protect is marked
Click on Get Updates
Once the update is finished, restart your system to apply changes

If you are facing some issues while updating the QuickBooks software then you can get in touch with us for QuickBooks Upgrade Support by dialing the toll-free number +1888-396-0208.

Solution 2: Update your QuickBooks Desktop Intuit Data Protect (IDP)

Most of common of issues of Intuit Data Protect (IDP) can be resolved by simply updating it to the latest release.

Open the Task Manager
Locate the Intuit Data Protect icon in the system
Right click on IDP and then select About Intuit Data Protect
Click on Update option to update IDP

Solution 3: Make sure your system is set properly for Intuit Data Protect

Make sure that IDP is set appropriately in Windows Firewall:

Open the Firewall settings
Select Allow an app through Windows Firewall
Click on Allow Another app
Click on Browse and navigate to Program Files(x86)\Common Files\Intuit\Data Protect.
Now, you need to add the services one by one. Start form exe, follow the 6 and 7 steps first and then repeat this for IBUenghost.exe and IntuitDataProtect.exe.
- QBIDPservice.exe
- IBUenghost.exe
- IntuitDataProtect.exe
Go to the Network Types and check if the Private is marked or not. If not then mark it.
Once you add the services, click on Add

Solution 4: Add Intuit Data Protect to your Trusted Sites

There are a few websites that need to be added to the trusted sites settings in Internet Explorer for Intuit Data Protect (IDP) to function properly.

Go to Start and in the search field, type Internet Options.
Click on Internet Options.
Go to the Security tab and then click on Trusted Sites.
Click on the Sites
Add the following Intuit Data Protect (IDP) and Intuit websites and make sure that Require server verification (https) is NOT checked.
- com
- *.intuit.net
- *.intuit.com
- *.intuitdataprotect.com
- *.quickbooks.com
- intuit.com
Click on Add.
Click on Close & OK.

Solution 5: Check the length of your File Paths

Windows operating system supports maximum 260 characters in a file path. You may face some issues while taking the backup through IDP is your file path reaches the maximum characters.

Open the Windows Explorer by pressing Windows + E
Go to the folder that contains the files that IDP fails to backup.
Click on the white space in the address bar to show the full file path
Copy the file path and paste it into Microsoft Work

If the file path has more than 200 characters then you need to shorten the names of the folders or files. If you still face the same issue then you need to get in touch with the QuickBooks Customer Service Phone Number +1888-396-0208 toll-free.

Using the Intuit Data Protect Diagnostic Tool:

Number of Intuit Data Protect can be resolved by configuring the firewall settings properly so that the backups can be allowed. The IDP Diagnostic tool verifies you system memory, disk space, Windows components and IDP versions. It also runs a test connection to the IDP servers.

Right-click on the IDP icon and from the drop-down list, select About Intuit Data Protect.
On the About Intuit Data Protect window, press CTRL + F2 keys to run the diagnostic tool.
Click on Run Diagnostic
If the diagnostic tool identify any issue then the Error and Detailed Information displays in red. You can check out the char provided below to get detailed instructions to resolve every issue.
You can click on Upload Diagnostic Errors if you face an issue that can’t be resolved manually.

Intuit Data Protect Diagnostic Tool Results:

Issue	Fix
Free Physical Memory	Details: Minimum 150MB of space must be free to run IDP properly. You may get the error message stating that you don’t have enough memory to run IDP. Fix it: You need remove the system junk or other irrelevant application to create space in your system
Free Local Disk Space	Details: You require at least two times the size of your biggest File Set plus an additional 60MB of free space in C:\Documents and Settings\Administrator\Local Settings\Application Data\Intuit\Intuit Data Protect backup your company files successfully. Fix it: Try to create space in your C:\ drive .
.Net	Details: Your system must have the version 3.5 of .NET framework or higher. If you encounter .Net related errors then: Fix it: Repair or reinstall the Microsoft .NET Framework
QBIDPService	Details: IDP requires this service. Fix it: To resolve this issue, check QBIDPService: Go to the Start menu, and in the Search field enter services.msc The Services window opens. Click the QBIDPservice to highlight it. Click on Restart the service Run the IDP Diagnostic Tool again in order to validate that the issue is fixed.
IDP Version	Details: IDP version installed in your system must be the latest release Fix it: To resolve this issue, please see Verifying you have the latest update for Intuit Data Protect.
Backup system	Details: An error here refers to the issues with the IDP servers or with your connection to those servers. Fix it: If the IDP was running properly when you used it previously then you need to wait for some time and try again. If you have not successfully used IDP, please check your Security and Anti-Virus applications to ensure that they are not blocking Intuit Data Protect services and processes.
Authentication system	Details: An error here indicates that there is either a problem with the Authentication servers or with your connection to those servers. Fix it: If you have recently used IDP without an issue, please wait some time and try again later. If you have not successfully used IDP, please check your Security and Anti-Virus applications to ensure that they are not blocking Intuit Data Protect services and processes.
Authentication and Entitlement	If you see an error here, please contact us for next steps.
Test Sample Backup	Details: The system backs up a very small test file to ensure that backup is running correctly. This test file will not impact your backup quota. Fix it: If you see an error here, please contact us for the next steps.
Analyze Logs	Details: The system analyzes your log files for details regarding any errors. Fix it: If you see an error here, please contact us for the next steps.

Technical Support For Intuit Data Protect Services

The above-mentioned steps will help you to troubleshoot all the common issues in the Intuit Data Protect (IDP). However, if you are still not able to use it properly then there might be chances that the data files present in your system are damaged. In such scenarios, you need to reach out the technical support department of Intuit. To do so, dial the toll-free QuickBooks Technical Support Number +1888-396-0208.