Resolve Errors And Unexpected Results When Exporting Accountant’s Changes (.QBY)

Accountant’s Copy allows you and your client to work on a single company at the same time. Accountant’s Changes is a file type that gets created while exporting the changes you made in the Accountant’s copy. Your client is able to import the changes to the company file until you don’t remove the Accountant’s Copy restrictions.

Note: Before you go to the solution steps, you need to ensure that you have updated QuickBooks software to the latest release so that the program has all the important updates.

For scenarios and errors with multiple solutions, perform the solutions in the order shown:

Error: QuickBooks Is Unable To Display The Accountant’s Changes

This error can occur while viewing, importing or exporting changes from an Accountant’s Copy

Note: If the Accountant’s Changes file is stored in a remote location then firstly, you need to add the file into a local folder before exporting. Intuit Data Service won’t be able to resolve such errors irrespective of the number of changes in the file.

Solution 1: Delete temporary internet files from Internet Explorer

  • Open Internet Explorer.
  • Navigate to the Tools menu and then select Internet Options.

Note: Press the ALT key from your keyboard if the Tools menu is not visible..

  • Head to the General tab and click on
  • Mark the Temporary Internet Files checkbox and then click on Delete.

Solution 2: Remove special characters in the Chart of Accounts

Special characters include:

  • Less than (<)
  • Greater than (>)
  • Ampersand (&)
  • Apostrophe (‘)
  • Quotation mark (“)

How to remove special characters?

  • Open QuickBooks and log in to the QuickBooks company file.
  • From the List menu, click on Chart of Accounts.
  • Right-click the account and then select Edit Account from the drop-down list.
  • Make all the required modifications.
  • Select Save & Close.

Solution 3: Re-convert the Accountant’s Copy (.QBX) and re-enter the changes

  • Open the .QBX file again to create a new .QBA
    • Go to the File menu > Open or Restore a Company.
    • Click on Convert an Accountant’s Copy Transfer File and then hit Next.
    • Highlight the .QBX file and then click on Open.
    • Select the location where you want save your file.

Note: Choose a separate location from the original .QBA file.

  • Make changes to the new Accountant’s Copy again
  • Export the Accountant’s Changes.

Solution 4: Send and import General Journal Entries

This solution is can be effective if most of the changes are recorded using General Journal Entries.

Unable to print or save Accountant’s Changes as PDF

If you are having issues printing or saving the Accountant’s Changes as PDF, QuickBooks program file Qbprint.qbp or your PDF converter may be damaged.

Solution 1: Rename the Qbprint.qbp file

Quick tip: You’ll need to Display hidden files and folders or search for files using Windows to locate these files in Windows.

  • Go to the folder where you’ve stored the QBPrint.qbp file.
    • Windows 10, 8.1, 8, 7 and Vista Users: C:\ProgramData\Intuit\QuickBooks 20XX
    • Server 2008 and Server 2012: C:\Program Data\Intuit\QuickBooks year and C:\Users\**remote user**\AppData\Roaming\Intuit\ YEAR VERSION\TSPrinterSettings
  • Right-click QBprint.qbp file and select Rename from the drop-down list
  • Add old at the end of the file name (i.e. QBPrint.qbp.old)
  • Open QuickBooks software.
  • From File menu click on Printer Setup.
  • Click on any of the transaction available in the Form Name list and select OK. Doing this will create a new QBprint.qbp file.
  • Try to print the any of the transaction again.

Solution 2: Repair the PDF converter

You can refer to the article How to repair the PDF converter in order to repair the tool

Solution 3: Rename the MSHTML file

  • Open the C:\ drive and from there, go to the QuickBooks folder
  • Right-click on the DLL or MICROSOFT.MSHTML.DLL file one by one and select Rename from the drop-down list.
  • Add OLD at the end of the end of the file name.
  • Save the Accountant’s Changes as a PDF file.

Solution 4: Perform clean install

You need to perform a clean installation of QuickBooks to remove all the old QuickBooks installation files and folders from your computer. It is a vital step if the QuickBooks Desktop function is damaged.

View/Export Changes for client is grayed out

If the Accountant’s Copy is damaged then you won’t be able to export the changes because the View/Export changes for client option is grayed out.

If the file extension is .QBA then you need to close and restart the QuickBooks software. If the issue is still occurring then you need to follow the below mentioned steps:

Solution 1: Copy your file locally

If the Accountant’s Copy file is located on a server or external drive then you need to create a copy of it in a local folder and then try to export the Accountant’s Changes

Solution 2: Troubleshoot the data damage issues

You need to resolve the data damages on your QuickBooks Company file to get rid of the View/Export Changes for the client is grayed out issue.

Solution 3: Recreate the Accountant’s Changes

If the company file already had some damage even before creating an Accountant’s Copy then you need to delete the Accountant’s Copy restrictions and recreate a new Accountant’s Copy.

  • Delete the accountant’s copy restriction.
  • Recreate the Accountant’s Copy.
    • From the File menu, click on Send Company File.
    • Choose Accountant’s Copy > Client Activities.
    • Click on Send to Accountant/Save file.

View/Export Changes for client windows is completely blank or show changes from the previous Accountant…

  • If the window displays the last Accountant’s Copy modifications, it means that the company file is damaged. You need to troubleshoot the data damage issues in your QuickBooks company files.
  • If you get a blank page then there are possibilities that the XML code is damaged. XML code keeps a track of the Accountant’s Changes in the View/Export Changes for Client window. The changes won’t be visible if the code is broken but the changes will be recorded temporarily in the company file database. Making changes in these transactions can rewrite the broken code.

Solution 1: Refresh the transactions

  • Go to Reports > Custom Reports > Transaction Details
  • Navigate to the Filters tab and insert the Entered/Modified
  • Provide the From date. It’s the date when you converted the Accountant’s Copy to an Accountant’s Copy working file.
  • Set the To date to today’s date.
  • Insert the Detail Level filter and then click on Summary only.
  • Select Date From the Current Filter Choices and then Remove Selected Filter.
  • Click on OK. You will see the report of all entered and edited transactions since the Accountant’s Copy was converted.
  • Double-tap on a transaction on the report, then make some basic modifications
  • Click on Save & Close.
  • Repeat the above two steps again for all transactions.
  • Try to view or export the Accountant’s Changes.

Solution 2: Recreate the Accountant’s Copy

  • Exclude all the accountant’s copy restrictions.
  • Create an Accountant’s Copy again. To do so, follow the below-mentioned steps:
    • Go to the File > Send Company file.
    • Select Accountant’s Copy > Client Activities.
    • Click on Send to Accountant/Save file.
  • Re-enter the modifications and resend it to your client.

Follow The Steps Carefully or Contact Our ProAdvisors

If you are still facing the same issues while exporting the Accountant’s Copy then at last, you need to get in touch with us at QuickBooks Technical Support Number +1800-567-0425 to avail the technical support for your QuickBooks issues.

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Resolve Errors And Unexpected Results When Exporting Accountant’s Changes (.QBY)

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