QuickBooks POS 3000 Error Series: [QB Point Of Sale Issues]

QuickBooks 3000 errors are specifically for the QuickBooks point of sale software. You may get this error while processing a financial exchange between QuickBooks Point of Sale and QuickBooks Desktop. Following the steps provided in this article will allow you to resolve all the error codes from the 3000 error series in QuickBooks Point of Sale. You can also contact us at our toll-free QuickBooks POS Support Phone Number +1-866-701-7446 to get instant technical support for your issues.

Important: You need to create a backup of your QuickBooks Desktop file and POS file before you move on to the solution steps.

Employee Hours Status code: 3000; Status message: The given object ID in the field “list id”: is invalid

This error occurs when an employee is inactive or the track data is not set up in QuickBooks properly.

Set up track data time in QuickBooks Financial

• From the main menu of QuickBooks, go to Employee > Employee Center.
• Locate the specified employee mentioned on the activity log.
• Right-click the employee name and click on Edit employee
• Navigate to the Payroll Info
• Mark the Use time data to create paychecks checkbox and then click on OK.

Set up an inactive employee

• From the main menu of QuickBooks, go to Employee > Employee Center.
• From the Employees column, click on All Employees from the drop-down options.
• Locate the desired employee from the activity log.
• Right-click the employee name, then click on Make Employee Active.

Status code: 3000; Status message: The given object ID in the field “list id”: is invalid

This error can occur when QuickBooks Financial has an outdated.

• Go to downloads and updates of Intuit.
• Locate the version of your QuickBooks installed on your system.
• Click on Get Latest Update.

Error Status code 3100: Status message: the name “#######” of the list element is already in use

This error can occur when a customer or vendor is damaged or duplicated from QuickBooks Desktop or QuickBooks Point of Sale.

Important:

• Create a backup of your QuickBooks company files before moving on to the solutions steps.
• Switch QuickBooks to the single-user mode.

Solution 1: Find The Duplicate Names

In QuickBooks Desktop

• Navigate to the Customers/Vendors menu and click on the Customer/Vendor Center.
• Locate the name that is showing in the error.
• Check for any duplicates
  • If yes, merge the duplicate names
  • If none, proceed with Solution 2

In QuickBooks POS

• Go to Customers (Purchasing) menu and click on the Customer (Vendor) List.
• Provide the name indicated in the error message ion the search field and check for duplicates.
• Click on I want to… ▼ drop-down option and then select Merge.
• You will get the Merge window on your screen. You need to click on Customer/Vendor that you want keep or remove.
• Click on Merge Customers/Vendors.

Note: Transactions created on all names will be retained on the name that you are keeping.

Solution 2: Fix the damaged customer (vendor) names

Create a new customer (vendor)

• Go to the Customers menu and click on Customer Center.
• Navigate to the New Customer & Job tab and then click on New Customer from the drop-down options.
• Enter Test Customer for the name and leave the remaining fields blank.
• Click on OK.

Merge names

• Right-click on the customer name and click on Edit Customer. If you see a Job in the customer, take your mouse pointer to the Job and a blank cross will occur on your screen.
• Change the customer (vendor) name and type Type Customer.
• Click on OK.
• You will get the Merge window again. Click on OK.
• Modify the customer (vendor) name by assigning the original name back and then click on OK.
• Close QuickBooks and open it again.

Solution 3: Re-sort lists

Follow the steps provided in the following article: Re-sort Lists In QuickBooks Desktop.

Status code 3140 or 3120: The specified account is invalid or of the wrong type

This error can occur when the accounts are not mapped appropriately.

• Run the QuickBooks Desktop Point of Sale and then from the File menu, go to Preferences.
• Click on Company and from the Financial section, click on Accounts.
• Navigate to the Basic and Advanced tabs. Make sure that the accounts are appropriately mapped in QuickBooks. Click on Save. Note: An account name in brackets ([ ]) refers to the unmapped account.
• Run financial exchange again.

Status code 3140: There is an invalid reference to QuickBooks AR/AP Account “###### – #########” in the Receipt or Bill

This error can occur when the account receivable and payable in POS are mapped to a wrong account. This error indicates the incorrect setting.

There is invalid reference to QuickBooks AR Account “###### – #########” in the Receipt. The account for this transaction must be of the type Accounts Receivable

There is invalid reference to QuickBooks AP Account “###### – #########” in the Bill. The account for this transaction must be of the type Accounts Payable

• From the main menu of QuickBooks POS, go to File > Preferences and then click on Company.
• From the Financial section, choose Accounts.
• You need to ensure that the accounts are mapped to an account with A/R and A/P type respectively.
• Run financial exchange.

Status code 3140: Status Message: There is an invalid reference to QuickBooks Account “###### – #########” in the item Non – Inventory. QuickBooks error message: The expense account is invalid

This happens if the mapped item account in Point of Sale is incorrect, or the item account is inactive or deleted in QuickBooks financial.

• Open the QuickBooks Financial and from the List menu, open the Chart of Accounts.
• Choose Account from the bottom of the screen and then click on Show Inactive Accounts. Note: If the account is inactive then it will be marked as X.
• Choose the X mark or right-click the account and then click on Make Account Active.
• Run another financial exchange.

Note: If the account is deleted then you may have to create an account in QuickBooks.

Status code 3170: There was an error when trying to modify a vendor/customer list element

This error can occur when a duplicate name is there in between QuickBooks Point of Sale and QuickBooks Desktop.

Step1: Check the activity log in QuickBooks Desktop Point of Sale

The error includes the customer or vendor’s name. If the name is located then you need to skip to the 2^nd step directly. If not then you need to follow the below-mentioned steps:

• Go to the Customers menu and choose Customer List.
• Right-click a column header.
• Click on Customize columns then select QB Status.
• Choose the QB Status header to sort the list and locate the customer that has the Not Posting or Error Status. Perform the same process for the vendor list as well.

Step 3: Merge the edited names

Merge the edited and new name created by Financial Exchange in the QuickBooks Desktop.

• Double-tap the edited name.
• Delete the number “1” and then click on OK. You will be asked to merge the customer or vendor to the customer or vendor created by the financial exchange.
• Click on Yes.

QuickBooks Point Of Sale Error 3180

Some of the most possible status code of QuickBooks Error 3180 are as given below:

• Status code: 3180 Status message: There was an error when saving a Employees list, element “Employee, Name”
• Status code 3180: There was a problem with saving the General Journal Transaction
• Status code 3180: …QuickBooks error message: A/P (or A/R) detail line must have vendor
• Status code 3180: QuickBooks error message: The posting account is invalid
• Status code 3180: Status message: There was an error when saving a Sales Receipt
• Status code 3180: Status message: Sales tax detail line must have a vendor
• Status code 3180: Status message: There was an error when saving a Sales Receipt (or Credit Memo). QuickBooks error message: Sales tax detail line must have a vendor.

You can visit How To Fix QuickBooks POS Error 3180 to resolve the error code 3180 manually.

Status code 3260: Status message: Insufficient permission level to perform this action

This issue basically occurs when you don’t have enough access in your system.

Run both applications as admin

• Right-click on the QuickBooks icon from the desktop and click on Properties.
• Navigate to the Compatibility tab then mark the Run this program as an administrator box
• Choose Change settings for all users and then mark the Run this program as an administrator

Note: You can remove this option if you don’t want to run the software as an admin but you need to make sure that you remove ADMIN in both application.

Log in as an admin in QuickBooks Desktop file

If you log in as a user you may need to log off the file.

• From the main menu of QuickBooks, go to File.
• Click on Close Company/Logoff (option message may change as per the version of QuickBooks)
• Log in as an admin user.

140109: Account lookup error: “Accounts Receivable/Accounts Payable” when running Financial Exchange

This error can occur if the A/R or A/P accounts are not mapped to A/R or A/P accounts in QuickBooks POS. This error can occur due to the modification of Financial Exchange mapping. The error code and message indicate the correct setting.

• 140109: Account lookup error: “Accounts Receivable”
• 104109: Account lookup error: “Accounts Payable”

Follow the steps to resolve 140109 error code:

• Open QuickBooks Point of Sale and from the main menu of File menu, go to Preferences.
• Click on Company and select Accounts from the Financial section.
• You need to make sure that the A/R and A/P accounts properly mapped to the account that has the A/R and A/P type.
• Click on Save then run financial exchange.

Status code 510 when running Financial Exchange

Status code 510 status message: Unable to return object; 140116: QB customer look up error: “Counter Sales” when running Financial Exchange

This error can occur in the remote restore while the Headquarters is running Financial Exchange. You can also get this error due to data damage. You can fix this POS issue by following the below-mentioned steps:

Note: Before you go to the solution steps, you need to make sure that you have created a backup of QuickBooks Financial and Point of Sake.

Step 1: Clean up data

• From the main menu of QuickBooks, go to File > Utility > Clean Up Company Date.
• Mark the Compress data checkbox and then click on OK on the warning message.
• (Optional) Choose the list you want to remove from the Non-history documents window and then click on Next.
• (Optional) From the History documents and other data window, choose the data you want to remove and then click on Next.
• Choose Cleanup from the Proceed with Cleanup window and wait for the cleanup process to get finished.
• You an error occur, perform a second cleanup along with makring the compress data checkbox.

Step 2: Verify and Rebuild both on Headquarter and Remote Store company files

Follow the steps provided in the following article to verify and rebuild data to resolve data damage issues.

Create a journal entry for receipts

Sometimes, receipts may not get transferred in QuickBooks after a Financial Exchange and you have to enter them again.

Some of the reasons are the following:

• The receipt was voided before the Financial Exchange.
• Unbalanced payment is there in the account.
• Skipped due to large amount
• The receipt was sent to a different file

Step 1: Check the accounts used when setting up the affected item on the sales receipt

• From the main menu of QuickBooks, go to File > Preferences > Company.
• Select Accounts from Financial.

Basic Tab: For Items

Advanced Tab: For Transaction Accounts

Step 2: Check the accounts used for the item that had an error on the sales receipt/voucher.

• Choose Item List and then locate the affected item.
• Click on Edit.
• Now down the account from QuickBooks Options.

Step 3: Mark the receipt with error as sent

• From the Sales History, locate the sales receipt and select it.
• Click on I Want to… ▼ drop-down and click on Show Financial Detail.
• Put a checkmark on the Mark this document as sent

Step 4: Create a journal entry with the info gathered

By using the information you collected, you should be able to create or record a journal entry.

How accounts should be computed before entering on the Journal Entry

Note: The below-mentioned examples and only a visual representation about how it will be set up in QuickBooks once you mark the transaction in POS as sent.

COGS	100
Sales	250
Discount	50
Sales Tax	5%

Discounted item that had been reversed

• Locate the total number sale in the receipt for Income Account.
• Analyze the amount that was from the Total Sale.
• Reduce the Sales Tax from the Total Sale.
• Multiply QTY by Order Cost to get COGS.
• Inventory Asset needs to be similar amount as COGS.

Income		250
Undeposited	260
Sales Tax		10
COGS	100
Inventory Asset		100

Inventory item that had been sold from POS with a receipt

• Locate the total amount for the sale Income Account receipt.
• Deduct Sales Tax form Total Sale.
• Multiply QTY by Order Cost to get COGS.
• Inventory Asset needs to be similar amount as COGS.

Income		250
Undeposited	260
Sales Tax		10
COGS	100
Inventory Asset		100

Item that had been received

• Figure out the total voucher. Because, you have already paid to them, the vouchers will be added to Accounts Payable by default.
• The inventory asset amount will increase because the item is successfully received.

Accounts Payable		100
Inventory Asset	100

Item that had been “return-exchanged” for another item

• Figure our the sum amount of the sale from Income Account receipt.
• Deduct Sales Tax form Total Sale.
• Multiply QTY by Order Cost to get COGS.
• Inventory Asset needs to be similar amount as COGS.

Income	100
Undeposited		100
Sales Tax	5
COGS		20
Inventory Asset	20

If there’s a different item but with the same amount on the receipt

Note: Create an adjustment in Point of Sale using the journal entry and involving COGS and QuickBooks inventory.

• Find the total amount of the sale in the receipt for the Income Account.
• Deduct Sales Tax form Total Sale.
• Multiply QTY by Order Cost to get COGS.
• Inventory Asset needs to be similar amount as COGS.

Technical Assistance For All QuickBooks POS Errors

Hopefully, you find this article helpful and you are not able to deal with the QuickBooks POS 3000 Error Series. As you know that there are various error codes and issues in QuickBooks software and it is important for you to resolve the error as soon as possible. To resolve QB errors manually, you can completely rely on getsupportnumber.com where you can get solutions for all the errors and issues along with the knowledge-based articles that can be helpful for you in using QuickBooks software easily. If you are also facing an error from the 3000 error series and you are not able to resolve it by following steps in this article then you can connect with our technical support department by dialing our toll-free QuickBooks Support Number +1-866-701-7446 to get solution for all your QuickBooks errors and issues.

[ratings]