How To Resolve Rejected QuickBooks Payments Deposits Or Fees

A Returned Item is an item which is disallowed by bank and don’t allow you to deposit funds or collect fees from your bank account. You will receive a message from Intuit when such things along with all the required information. Once the problem is resolved, you need to reply to same email. You can also connect with us at QuickBooks Support department for support.

Reject Code – Reason

Reject code Reason >Solution
R01/R09 Insufficient Funds/Uncollected Funds: Available balance is insufficient and it doesn’t cover the dollar amount of the debit entry. If you now have enough funds available to cover any balance or would like to pay by credit card, please contact us at 800-567-0425 with your Merchant Account Number or Case Number ready.
R02 Account Closed: Previously active bank account is now closed. You can update your bank info for payments deposits.
R03/R04 No Account/Unable to Locate Account/Invalid Account Number: Account number not corresponding to the identified individual in the entry or a valid account. Check your deposit bank account information in the Merchant Service Center, then fix any mistakes, or update your bank info for payments deposits.
R05 Unauthorized Debit Entry: You entered a business debit which was entered to members consumer account but that member didn’t authorized the entry.

Update your bank info for payments deposits.

Have your bank write or call us to confirm that the account has been restored. See bank letter instructions.

R06 Returned at Our Bank’s Request No action needed
R07 Authorization Revoked by Customer: You previously authorized an entry but revoked authorization

You can update your bank info for payments deposits.

Have your bank write or call us to confirm that the account has been restored. See bank letter instructions.

R08 Payment Stopped: You requested a stop payment

You can update your bank info for payments deposits.

Have your bank write or call us to confirm that the account has been restored. See bank letter instructions.

R10/R29 Customer Advises Not Authorized/ Corporate Customer Advises Not Authorized: You advised your bank that Intuit is not authorized to debit your account and/or that entry was not authorized.

You can update your bank info for payments deposits.

Have your bank write or call us to confirm that the account has been restored. See bank letter instructions.

R11 Check Safekeeping Entry Return No action needed
R12 Branch Sold To Another DFI: Entry destined for an account at a branch that has been sold to another financial institution. You can update your bank info for payments deposits.
R13 Bank Not Qualified to Participate: Your bank can’t participate in ACH or the routing number is incorrect You can update your bank info for payments deposits.
R14/R15 Account Holder Deceased: Account holder has died (used in the event of a Representative Payee, Guardian, or trustee.) If the account holder is deceased, send us a Death Certificate. Depending on the bank’s policy, a letter or complete bank account change may also be required. See bank letter instructions.
R16 Account Frozen: Funds unavailable due to legal action or your bank. You can update your bank info for payments deposits.

Have your bank write or call us to confirm that the account has been restored. See bank letter instructions.

R17 File Record Edit Criteria: Your bank rejected some portions of this item (identified in return addenda) You do not need to do anything. We’ll try to fix this issue.
R20 Non-Transaction Account: Policies or regulations prohibit or limit ACH activity on your account

Be sure you have not inputted a Savings account. A savings account only allows a limited number of debits.

You can update your bank info for payments deposits.

R21 Invalid Company Identification Not applicable
R22 Invalid Individual ID Number Not applicable
  • R23
Entry refused by your bank due to one of the following:

Minimum or exact amount not remitted

Account subject to litigation

Transaction results in overpayment

Intuit’s bank not known by your bank

You didn’t authorize payment

You can update your bank info for payments deposits.

Have your bank write or call us to confirm that the account has been restored. See bank letter instructions.

R24 Duplicate Entry: Request appears to be a duplicate entry You don’t need to do anything. We’ll try to fix this issue.

How To Submit A Bank Letter?

Your bank letter Should have the following things:

  • It should be on bank letterhead.
  • It should clearly mention the proper reason to reject and that it has been resolved.
  • The bank letter should state that account is open and available for debits and credits both.
  • The letter must include your bank account number and routing number
  • It should contain your case number or Merchant Account Number.
  • It should be containing contact number of a bank representative.
  • Be signed and dated by a bank representative.

You need to fax this letter to the Intuit QuickBooks  Support.

Follow The Steps Carefully or Contact Or ProAdvisors

Follow The Steps Carefully or Contact Our ProAdvisors

Technical Support For QuickBooks Banking Issues

The provided solutions will be helpful for you and you should be able to resolve rejected QuickBooks payments Deposit or Fees issue. However, in case if you could not resolve it then it is possible that the issue is occurring from bank’s side. In such situation, you need to contact your bank to resolve the issue for you.

If everything is OK from bank’s side and you are still getting this issue then you need to contact the QuickBooks Support Phone Number +1800-567-0425 to get instant support for QuickBooks.

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How To Resolve Rejected QuickBooks Payments Deposits Or Fees

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