A Returned Item is an item which is disallowed by bank and don’t allow you to deposit funds or collect fees from your bank account. You will receive a message from Intuit when such things along with all the required information. Once the problem is resolved, you need to reply to same email. You can also connect with us at QuickBooks Support department for support.
Reject Code – Reason
| Reject code | Reason | >Solution |
| R01/R09 | Insufficient Funds/Uncollected Funds: Available balance is insufficient and it doesn’t cover the dollar amount of the debit entry. | If you now have enough funds available to cover any balance or would like to pay by credit card, please contact us at 800-324-6955 with your Merchant Account Number or Case Number ready. |
| R02 | Account Closed: Previously active bank account is now closed. | You can update your bank info for payments deposits. |
| R03/R04 | No Account/Unable to Locate Account/Invalid Account Number: Account number not corresponding to the identified individual in the entry or a valid account. | Check your deposit bank account information in the Merchant Service Center, then fix any mistakes, or update your bank info for payments deposits. |
| R05 | Unauthorized Debit Entry: You entered a business debit which was entered to members consumer account but that member didn’t authorized the entry. |
Update your bank info for payments deposits. Have your bank write or call us to confirm that the account has been restored. See bank letter instructions. |
| R06 | Returned at Our Bank’s Request | No action needed |
| R07 | Authorization Revoked by Customer: You previously authorized an entry but revoked authorization |
You can update your bank info for payments deposits. Have your bank write or call us to confirm that the account has been restored. See bank letter instructions. |
| R08 | Payment Stopped: You requested a stop payment |
You can update your bank info for payments deposits. Have your bank write or call us to confirm that the account has been restored. See bank letter instructions. |
| R10/R29 | Customer Advises Not Authorized/ Corporate Customer Advises Not Authorized: You advised your bank that Intuit is not authorized to debit your account and/or that entry was not authorized. |
You can update your bank info for payments deposits. Have your bank write or call us to confirm that the account has been restored. See bank letter instructions. |
| R11 | Check Safekeeping Entry Return | No action needed |
| R12 | Branch Sold To Another DFI: Entry destined for an account at a branch that has been sold to another financial institution. | You can update your bank info for payments deposits. |
| R13 | Bank Not Qualified to Participate: Your bank can’t participate in ACH or the routing number is incorrect | You can update your bank info for payments deposits. |
| R14/R15 | Account Holder Deceased: Account holder has died (used in the event of a Representative Payee, Guardian, or trustee.) | If the account holder is deceased, send us a Death Certificate. Depending on the bank’s policy, a letter or complete bank account change may also be required. See bank letter instructions. |
| R16 | Account Frozen: Funds unavailable due to legal action or your bank. | You can update your bank info for payments deposits.
Have your bank write or call us to confirm that the account has been restored. See bank letter instructions. |
| R17 | File Record Edit Criteria: Your bank rejected some portions of this item (identified in return addenda) | You do not need to do anything. We’ll try to fix this issue. |
| R20 | Non-Transaction Account: Policies or regulations prohibit or limit ACH activity on your account |
Be sure you have not inputted a Savings account. A savings account only allows a limited number of debits. You can update your bank info for payments deposits. |
| R21 | Invalid Company Identification | Not applicable |
| R22 | Invalid Individual ID Number | Not applicable |
|
Entry refused by your bank due to one of the following:
Minimum or exact amount not remitted Account subject to litigation Transaction results in overpayment Intuit’s bank not known by your bank You didn’t authorize payment |
You can update your bank info for payments deposits. Have your bank write or call us to confirm that the account has been restored. See bank letter instructions. |
| R24 | Duplicate Entry: Request appears to be a duplicate entry | You don’t need to do anything. We’ll try to fix this issue. |
How To Submit A Bank Letter?
Your bank letter Should have the following things:
- It should be on bank letterhead.
- It should clearly mention the proper reason to reject and that it has been resolved.
- The bank letter should state that account is open and available for debits and credits both.
- The letter must include your bank account number and routing number
- It should contain your case number or Merchant Account Number.
- It should be containing contact number of a bank representative.
- Be signed and dated by a bank representative.
You need to fax this letter to the Intuit QuickBooks Support.
Technical Support For QuickBooks Banking Issues
The provided solutions will be helpful for you and you should be able to resolve rejected QuickBooks payments Deposit or Fees issue. However, in case if you could not resolve it then it is possible that the issue is occurring from bank’s side. In such situation, you need to contact your bank to resolve the issue for you.
If everything is OK from bank’s side and you are still getting this issue then you need to contact the QuickBooks Support Phone Number +1800-324-6955 to get instant support for QuickBooks.
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