Fix OL and OLSU Bank Feeds Errors In QuickBooks Desktop

QuickBooks online banking is one of the most important features in the QuickBooks software. It allows you to reconcile your bank account quickly and provides you an accurate data compiling to your system. Online banking allows you to connect your credit card or bank accounts directly into the QuickBooks software. However, you may have encountered some issues while using the online banking feature of QuickBooks. The online banking error comes under the series of OL and OLSU Bank Feeds errors. This article will help you to fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

You can also get in touch with the technical support department of getsupportnumber.com to get instant support for your QB issues. Dial QuickBooks Customer Service Phone Number +1-866-701-7446 toll-free to avail the customer support services.

Common QuickBooks Desktop online banking setup and connection include: OLSU-1011, OLSU-1013, OLSU-1014, OLSU-1016, OL-202, OL-203, OL-205, OL-206, OL-209, OL-221, OL-231, OL-232 and OL-249, OL-301, OL-332, OL-334, OL-392 and OL-393.

Causes Of These Online Banking Errors

• Some issues with your financial institutions such as:
  • Some critical alerts that are not getting acknowledged after logging into Online Banking directly on the website.
  • Your financial institution has made changes in their service offerings, Web Connect or Direct Connect.
  • Your bank’s website is having some issues.
• Unstable internet connection in your system
• One or more company files are having some issues.
• You are using a discontinued version of QuickBooks
• Some issues are occurring while downloading or importing

How To Resolve QuickBooks Online Banking Errors?

In this section, we have provided the solution steps as per the situations in which the online banking error in QuickBooks can occur. Follow the below mentioned steps in order to resolve QuickBooks Online Banking Errors.

Are you connected to the Internet?

No: You need to connect your computer to the internet connection in order to download online banking transactions.

Yes: If the internet security or firewall settings are restricting the QuickBooks online banking process then you need to configure the firewall and internet security settings of your system.

Are you on a supported version of QuickBooks Desktop and Internet Explorer?

No: You need to use the updated version of QuickBooks and Internet Explorer

Yes: Continue

Are you on the latest release for your QuickBooks Desktop application?

No: Update your QuickBooks software to the latest release. You can also contact us to get QuickBooks Upgrade Support 2019 at +1-866-701-7446.

Yes: Continue

Have you ever successfully downloaded from this account to QuickBooks?

No: You need to validate your bank account details and grant required permission. Check the Identity Confirmation Request section for more details.

Yes: Continue.

Can you log in to your account through the website (outside of QuickBooks)?

No: Contact your financial institution to validate your account information. Also make sure that the bank is not experiencing any outages before proceeding with troubleshooting your issues manually.

Yes: Check the Bank Feeds log files to make sure that there is no connection failure message and if there are then you need to address to them.

Steps to resolve issues when downloading or importing transactions

Step 1: Enable TLS 1.2 Security Protocol if available

• Run Internet Explorer 11 and make sure that you have installed the latest version of it.
• Tap on the gear icon
• Navigate to Internet Options > Advanced Tab and then scroll down to the Security
• Unmark the Use TLS 1.0 and mark the Use TLS 1.2
• Click on Apply and then OK
• Close all the running processes and restart your system

Step 2: Create a new test company file

This process helps determine if the issue is occurring in your bank or their servers.

• Open QuickBooks and go to File > New Company > Express Start
• Under the newly created test company, add the bank account which was experiencing issues and set up the account for Bank Feeds.
• To test the account, you need to download bank transactions

If the error still persists then it means that the error is occurring in you bank’s website. So, you need to go to the Step 6.

If it does not throw any error then you need to go to Step 3

Step 3: Run account setup with the Ctrl key suppressed

By following these steps, you will be able to recover from an incomplete or unsuccessful connection with your bank.

Activated: Lightning bolt displays on the Chart of Accounts /p>

• Create back up the QuickBooks company file.
• Look for the Inactive Accounts present in your QuickBooks file that still have the Lightning Bolt:
  • Navigate to Company > Chart of Accounts.
  • Now, mark the Include Inactive box then check for an inactive account that still has the lightning bolt.
  • Right-click on the account and click on Edit Account.
  • Navigate to the Bank Feed Settings tab and tap on the Deactivate All Online Services button.
  • Click on Save & Close.
  • Make sure that the Lightning Bolt is gone.
  • Close the company file then open it again.
  • Open the Bank Feeds setup and download all the transactions.
• Deactivate the account for online services.
  • Navigate to Company > Chart of Accounts.
  • Right-click on the account and click on Edit Account.
  • Click on the Bank Feed Settings tab and tap the Deactivate All Online Services
  • Click Save & Close.
  • Close your company file and QuickBooks. Open the Company File again.
• Open the Bank Feeds setup again and press and hold the Ctrl key prior to clicking on any command. Go to set up account for Bank Feeds to know more about setting up the account.
• You must press and hold the CTRL key throughout this process unless you are inserting the following information:
  • Go to Banking > Bank Feeds > Bank Feeds Center.
  • Now, press and hold the CTRL key before clicking on Send/Receive until the PIN screen occurs
  • Press the Ctrl key and click on OK after entering your PIN. Keep-on holding the Ctrl key until you receive a message that says transactions have been downloaded.

If you do NOT receive an error message: This means that you are having some internet issues with your system.

If you receive the same error message: This means that the issues cannot be resolved using this method. Please go to Step 4.

Not Activated: No lightning bolt or Bank Feed Settings tab on the account.

• Create back up the QuickBooks company file.
• Repeat the same steps as mentioned above

Step 4: Create a new account, then merge the accounts

Sometimes the account that you are setting up can get into some issues. This method will tell you if the error is occurring within the account or not.

All the pending transactions must be cleared before you go on to the steps.

• Navigate to Chart of Accounts and then right click on the account which is having issues
• Click on Edit Account
• Select the Account Name and then click on Copy.
• Enter an asterisk (*) at the end of the account name
• Navigate to the Bank Feed Settings tab then click on the Deactivate All Online Services
• Click on Save & Close.
• Again go to the Chart of Accounts and create a new account.
• Copy and paste the Account name without the asterisk (*).
• Close and open the company file again.
• Go to Chart of Accounts, right-click the account that has the asterisk and then click on Edit Account.
• Exclude the asterisk and click on Save & Close.
• Click on Yes when get the warning message.
• Set up account for Bank Feeds.
• Download transactions to the new merged account.

Important: If the account could not be merged or edit then the data files are possibly damaged. Contact Intuit QuickBooks Support for further assistance. Data Services fees may apply.

Step 5: Deactivate ALL accounts with online services

If you have set up multiple accounts for online banking services then this method will help you to get rid of the issues easily. Sometimes, a single account which is having some issues can affect all the online accounts.

Note: This can be a bit time-consuming process if you have multiple accounts set up for online banking.

• Go to the Chart of Accounts and mark the Include inactive checkbox from the bottom of the window.
• Deactivate Bank Feeds for an inactive account
• Close and re-open the file.
• Set up each account for Bank Feeds.

Technical Support For QuickBooks Banking Errors

The steps provided in this article will help you to resolve the online banking errors in the QuickBooks software. However, if you still come across the same issue and you are not able to utilize the online banking function of QuickBooks then you can get in touch with the customer support department of Intuit. You just need to dial the toll-free QuickBooks Technical Support Number +1-866-701-7446 and get the QuickBooks customer support services on the go.

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