You may get the Error: Invalid Amount while processing a credit card payment. You may also face An error occurred converting amount or Invalid Amount field.

Non-Corporate Or Non-Company Cards

  • The most prominent cause of this issue is entering a $ sign as an amount part. You can simply provide the actual amount without any symbol.
  • You may have entered the correct amount but the error is occurring because the card holder’s bank has rejected the payment. It happens if the amount is higher than the account holder charges usually and bank restricts the transaction. Your customer should ask its financial institution to know why the transaction was denied.
  • You can also get the error Invalid Credit Amount in case the processed amount was already refunded to the cardholder or it exceeded the sale amount. Follow the below steps to resolve it:
    • Go to the Merchant Service Center and check if the amount was already refunded to the customer.
    • Reduce the amount to equalize or is less than the original sale amount.
  • The error can also occur when you enter a non-credit card type number in to a merchant service account:
    • Debit only cards
    • Gift cards or gift certificate cards
    • Travelers Check cards
    • EBT
    • International cards that are not configured for United States Denominations (USD)
    • Any other type of card that has the appearance of credit card but is not actually a credit card
If a question occurs that asks if a card is a true credit card or not then you may have to perform a voice authorization.

  • 800-228-1122 – Visa, MasterCard, Discover (JCB)
  • 800-528-2121 – American Express

If the voice authorization couldn’t resolve the issue then it means that there are some restrictions on the card.

Corporate Or Company Credit Cards

  • Mostly the error is caused when you enter a $ sign in the amount field. You can simply provide the actual amount without any symbol.
  • The transaction amount is very high. You can ask your customers about the limit of the card.
  • You can get the error message Invalid Credit Amount if the amount you processed was already refunded to the customer or it more than the sale amount. Follow the below steps to resolve it:
    • Go to the Merchant Service Center and check if the amount was already refunded to the customer.
    • Reduce the amount to equalize or is less than the original sale amount.
  • The cardholder doesn’t have an appropriate permissions company card. Make sure that the cardholder the card supports your business type.
  • Visa & MasterCard requires for the sales tax amount
    • You can’t set the zero for sales tax. The sales tax details won’t get processed but it’ll be used for calculation by the card companies. They request, “what would the sales tax be if you were to charge it?”
    • The sales tax amount should be between .01% and 21% of the transaction amount.
    • Mark the transaction as a commercial card and enter a sales tax amount.
    • Additionally, you will have to put a purchase order number. This purchase order will be transferred to the bank.
  • The error can also occur if you enter a non-credit card type number in to a merchant service account such as:
    • Debit only cards
    • Gift cards or gift certificate cards
    • Travelers Check cards
    • EBT
    • International cards that are not configured for United States Denominations (USD)
    • Any other type of card that has the appearance of credit card but is not actually a credit card
If a question occurs that asks if a card is a true credit card or not then you may have to perform a voice authorization.

  • 800-228-1122 – Visa, MasterCard, Discover (JCB)
  • 800-528-2121 – American Express

If the voice authorization couldn’t resolve the issue then it means that there are some restrictions on the card.

Technical Support For QuickBooks

Follow The Steps Carefully or Contact Or ProAdvisors

The provided solution will allow you to resolve the Error: Invalid Amount while processing an amount from a credit card. However, if you are not able to resolve the error manually and you couldn’t process the transaction then you may have to contact the toll-free QuickBooks Technical Support Number +1888-396-0208 to get instant support for all your QuickBooks issues.

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Error: Invalid Amount

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