You need to correct your customer payments that have been department have been deposited or reconciled without having any impact on your reconciliation in QuickBooks Desktop.

How To Correct Customer Payments That Have Been Deposited Or Reconciled

Depending upon the situation, the following scenarios can be helpful for you in adjusting your customer payments as per the situation:

Scenario 1: You Need To Move A Deposited And Reconciled Payment To The Correct Customer Job

Perform the below-mentioned steps to move a payment that was applied incorrectly from one customer job to the correct customer job after they were deposited and reconciled.

  • Make a duplicate payment for the correct customer.
    • From the main menu of QuickBooks, go to Customers > Receive Payments.
    • Create a duplicate payment for the right customer.
    • Click on Save & Close.
  • Remove all the original payment and create a payment line again in the deposit.
    • Go to the Banking menu and click on Make Deposit.
    • From the bottom of the Payments to Deposit window, click on Cancel.
    • From the Make Deposits window, click on Previous until you get the deposit that includes the original payment (that was incorrectly applied).
    • Open the Payments to Deposit window by clicking on Payments from the top of the window.
    • Choose the payment you’ve just created and then click on OK to add it to the previously reconciled deposit.
    • From the Make Deposits window, choose the original payment.
    • Click on Delete Line from the Edit
    • Click on Save & Close to replace all the original payment automatically.
  • Remove the original payment.
    • Go to the Customer menu of QuickBooks and click on Receive Payments.
    • From the Receive Payments window and then click on Previous until you get the original payment.
    • From the Edit menu, click on Delete Payment.
    • Click on OK if you get a warning message: “Are you sure you want to delete this transaction?”, then click on Save & Close.

The new payment will get applied to the correct customer job and the reconciliation will remain unaffected.

Scenario 2: You Need To Link A Reconciled Deposit To Customer Payment

The following steps can be helpful for you if you are looking to correct customer payments that you entered from Make Deposits screen and they were not connected to any invoice.

  • Locate the deposit in the register.
  • Double-tap on the DEP line.
  • Press the CTRL + Del keys to remove the deposit line.
  • Click on Payments on the top.
  • Locate the payments that this deposit belongs to and then put a checkmark on it.
  • Click on Save and Close.

The new payment will get applied to the correct customer job and the reconciliation will remain unaffected.

Scenario 3: You Need To Convert A Customer Payment To A Deposit/Retainer

If you have created a Customer Payment for an upfront Deposit/Retainer and you are now having credit amounts for customer balance then following the below-mentioned steps will help you out for sure:

  • Create an Upfront deposit item.
    • Go to the List menu and then click on Item List.
    • Right-click anywhere in the List window and click on New.
    • Select Service from the Type drop-down list (if you collect an upfront deposit for services) or Other Charge (If you collect an upfront deposit for products).
    • Type a name in the Item Name/Number
    • Select Upfront Deposit from the Account drop-down.
  • Find out the original customer payment. Note down the Date, Amount of Payments, Payment Method and Reference or check number if required.
  • Create a new sales receipt.
    • From the original deposit, provide the Customer:Job Name, Date, and Payment Information.
    • Use the retainer Item you made in the 1st step and provide the retainer amount.
    • Deposit the Sales Receipt to Undeposited Funds (if not set as Default “Deposit To Account”).
    • Click on Save & Close.
  • Navigate to original customer payment again and then select History. Select the deposit and choose Go To.
  • Under the Deposit window, click on Payments option and then locate Sales Receipt and add to deposit.
  • Select the original customer payment and then press the CTRL + DEL keys to delete the payment. Note: The deposit amount shouldn’t be changed because the removed payment is overwritten by a sales receipt with the same amount.
  • Save the Deposit.
  • Original Customer payment shouldn’t be coming on the screen and then remove the payment.

Follow The Steps Carefully or Contact Our ProAdvisors

Technical Support For QuickBooks

The provided solutions should allow you to correct customer payments that have been deposited or reconciled already. In case if you are facing any kind of issue during the process or you need any kind of help then you can contact us at our toll-free QuickBooks Support Phone Number +1800-567-0425 to get instant support.

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How To Correct Customer Payments That Have Been Deposited Or Reconciled?

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