Troubleshoot Accountant File Transfer Service Issues: [Complete Solution]

Resolve general errors and issues that you can face while Accountant File Transfer Service or ACFT. It is a feature that help your accountant to send and receive QuickBooks Desktop Accountant’s Copy files via Intuit secure servers. You can also contact us at our toll-free QuickBooks Customer Service Phone Number +1-866-701-7446 if you want an instant support for your issues.

This article will be covering the errors and scenarios that you can face while using the ACFT service:

• Accountant’s Copy error: Subscription is not recognized/ You must subscribe to accountant’s copy file transfer service…
• Accountant’s Copy file uploaded successfully but the accountant did not receive the email confirmation
• Application Not Found, QuickBase Error or expired download link
• Error “Page can not be displayed” when downloading Accountant’s Copy
• Error Portfile: DBUnload has failed
• You are asked to enter a file transfer password when downloading from ACFT

Reminder: Some resolution steps suggested in this article require you to remove Accountant’s Copy Restriction. When you remove this restriction can’t be reversed as it is irreversible, and the Accountant’s Copy couldn’t be imported to the client’s file. You need to consult your accountant and create a backup of your company file before you perform the file before performing the steps.

You are recommended to install the latest update for QuickBooks Desktop to make sure that you have all the important updates required for the program. For situations and errors with troubleshooting steps, you need to perform the provided solutions in shown order.

Accountant’s Copy error: Subscription is not recognized/ You must subscribe to the accountant’s copy file transfer service…

This error can occur when you try to use the ACFT but you don’t have a valid subscription. You can also get this error if you are subscribed to Accountant’s Copy File Transfer Service but your QuickBooks is not synced with the Intuit servers.

If you don’t have this subscription and you want to purchase it then you can contact us at our toll-free QuickBooks Support Number +1-866-701-7446.

Important:

• You should be using the latest version of QuickBooks.
• You should be running QuickBooks with Administrator rights while following the provided steps.

Solution 1: Sync License Data Online

• You should be connected to the internet properly.
• Sync your license data online by following the below-mentioned steps.
  • From the main menu of QuickBooks, go to Help > Manage My License.
  • Choose Sync License Data Online.

Solution 2: Send an Accountant’s Copy using a different file

You need to check if the error is only occurring in a single company file or multiple files. If the error is occurring in a single company file then you will have to resolve the data damage issues in QuickBooks.

Solution 3: Rename the Entitlementdatastore.ecml file

Note: This solution will require you to re-register all versions of QuickBooks Desktop on your computer.

• Close QuickBooks Desktop and re-create damaged EntitlementDataStore.ecml file.
• Run QuickBooks Desktop and you will be asked to re-register the program.
• Sync your license data online.
  • From the main menu of QuickBooks, go to Help > Manage My License.
  • Choose Sync License Data Online.

Solution 4: Boot into Safe Mode

You might be facing the issue due to a third-party application which is restricting your QuickBooks Desktop from syncing its license data to Intuit servers. You can try to boot your system into safe mode. If you are now able to sync the license data online then you need to open and convert an Accountant’s Copy in Safe Mode that refers that a third-party application installed in your system is causing the issue.

You can create a new Windows Administrator user to check whether your current user lacks permission or it is damaged.

Follow the below-mentioned steps to create a new Windows Administrator user:

Windows 10

• From the Start menu, go to Settings.
• Click on Accounts > Family & other users.
• From the Other Users section, click on Add someone else to this PC.
• Click on I don’t have this person’s sign-in information and Add a user without a Microsoft account.
• Provide a name to the new account and click on Finish. Recommended: Set a strong password for the new account as well.
• Select a newly created account and click on Account Type.
• Select the Administrator and click on OK.

Windows 8 and 7

• Press the Windows + R keys to open the Run
• Type Control Panel in the search box and click on OK.
• Go to User Accounts > Manage another account.
• Choose Create a new account and enter a new name for the new account.
• Click on Administrator and Create Account.

Windows 8.1

• Press the Windows + R keys to open the Run
• Type Control Panel in the search box and click on OK.
• Go to User Accounts > Manage another account.
• Click on Other accounts > Add an account.
• Choose Sign in without a Microsoft account (not recommended) and then click on Local account.
• Enter the username, password and password hint and click on Next.
• You will be redirected to the Manage Other Accounts Choose the account that you just created and click on Edit.
• The new user is set to standard user by default. You need to click on the Administrator from the drop-down options.
• Click on OK.

Windows Servers 2012

Note: Servers are maintained by licensed computer technician. You can consult your IT professional before performing the following steps.

• Open Server Manager.
• Go Tools and click on Computer Management.
• Expand the Local Users and groups and then click on Groups.
• Double-tap on the Administrator groups to go to the Administrators Properties
• Click on Add.
• From the Select Users, Computers, Service Accounts or Groups screen and provide the account you need to add to the local admin groups.
• Click on OK.

Windows Small Business Server 2011 and 2008/R2

• Run the Windows SBS (2011/2008)
• Click on Users and Groups and then navigate to the Users
• Click on Add a new user account from the Tasks pane to open the Add a New User Account wizard.
• Provide the information and choose the role for the new user.
• Assign a strong password for the new user. Note: You can’t go further without assigning a password and the password should meet the requirements.
• Click on Add user.
• Follow the onscreen prompts and click on Finish.

Accountant’s Copy File Uploaded Successfully But The Accountant Did Not Receive The Email Confirmation

Once you send your Accountant’s Copy through Intuit’s Accountant Copy File Service, the accountant doesn’t receive and confirmation email regarding the successful upload. This issue can arise due to the following issues:

• This file too large.
• Slow internet connection. Note: Intuit’s Accountant Copy File Transfer server doesn’t respond after a while. If you upload a file with 100 MB of size using a high-speed internet connection, the upload should complete successfully. However, if you upload the same file using a slow internet connection, the upload may fail.
• Internet Explorer is not the default web browser.
• Security settings are restricting the upload process.
• The email went straight to the junk or spam mail folder.
• The accountant’s email security is restricting the confirmation email.

Important:

• Use a different address for the accountant. If the accountant receives an email using a different mail, there are some server issues with your previous email and it is blocking the confirmation from ACFT.
• You can check your spam folder. You can contact your email service provider to add AccountantsCopy_notify@intuit.com as a trusted sender.
• If the email is received by your client, ask them to forward it to your accountant.
• You can also send your Accountant’s Copy through different means such as CD, flash drive and email attachments.

Solution 1: Resend the file

• Remove the Accountant’s Copy Restriction.
  • Go to the File menu of QuickBooks and select Send Company File > Accountant’s Copy > Client Activities > Remove Restrictions.
  • Click on Yes, I want to remove the Accountant’s Copy restrictions and OK.
• Use ACFT to resend your Accountant’s Copy.
• Again, go to the File menu and choose Send Company File > Accountant’s Copy > Client Activities.
• Click on Send to Accountant.

Solution 2: Set Internet Explorer as your default browser

• Run Internet Explorer and from the Tools menu, select Internet Options. Note: If the Tools menu is not visible, press the Alt key once.
• Navigate to the Program tab and click on Make Default.
• Click on Apply and OK.

Solution 3: Check the security settings for Outlook Express

• Open Outlook Express.
• From the main menu, go to Tools > Options.
• Go to the Security
• Remove the checkmark from Do not allow attachments to be saved or opened that could potentially be a virus?
• Click on Apply and OK.

Application Not Found, QuickBase Error or expired download link

The files will be available for two weeks if they are uploaded through Intuit Severs. In case, the ACFT e-mail is already expired, you need to ask your client to remove an Accountant’s Copy Restrictions. You can get error message such as  “The application does not exist or was deleted. If you followed a link to get here, you may want to inform the author of that link that the application no longer exists.” and “Cannot download file v0 from www.quickbase.com. Please try again later.” when experiencing this kind of issue.

If the download link from ACFT is expired, it doesn’t always mean that you have only 2-weeks of time to work on the Accountant’s Copy file. If you have downloaded the file once and saved it on your system, you can work on it as per your convenience.

Important: Removing the Accountant’s Copy restriction is IRREVERSIBLE that means you can’t undo this process. You should create a backup of your QuickBooks company file and take assistance from your accountant before removing the Accountant’s Copy Restriction.

Before re-sending the Accountant’s Copy file, test the link if it is really expired.

• Right-click on the file and click on Copy Hyperlink from the drop-down options.
• Paste it into the browser’s address bar and hit enter.
• If the file successfully downloaded, go to the location where you have saved the Accountant’s Copy. If you receive same error again, you need to send your Accountant’s Copy file again.

To re-send the Accountant’s Copy file

• Remove the Accountant’s Copy restriction
  • From the main menu of QuickBooks, go to File > Send Company File > Accountant’s Copy > Client Activities.
  • Click on Remove Restriction.
• Now, create the Accountant’s Copy file and send it again using ACFT.
  • Go to the File menu of QuickBooks and select Send Company > Accountant’s Copy > Client Activities.
  • Click on Send to Accountant.

Error “Page can not be displayed” when downloading Accountant’s Copy

If the Internet Explorer is not appropriately configured to access the QuickBooks server, you can get error messages or unexpected results while downloading the Accountant’s Copy using the ACFT service such as:

• Blank Page
• Page Can Not Be Displayed
• Page Error
• “To help protect your security, Internet Explorer blocked this site from downloading files to your computer. Click here for options…”

Important: When you click on the download link from the accountantscopy@intuit.com, will ask you to Open or Save the Accountant’s Copy file. We suggest you to save the file on your local drive before opening the Accountant’s Copy file QuickBooks Desktop.

Perform these solutions to fix this error:

Solution 1: Add the Intuit’s URL as a trusted site

• Run Internet Explorer.
• Go to the Tools menu and select Internet Options. Note: If you don’t see the Tools menu, press the Alt
• Navigate to the Security tab and then click on Trusted Sites and Sites.
• Now, type in “https://www.intuitcorp.quickbase.com” and then click on Add. Quick tip: Include “https://mail.google.com” as a trusted site if your email provider is Google.
• Click on Close.
• Click on Apply and OK.

Solution 2: Reset the Internet Explorer

• Run Internet Explorer.
• Go to the Tools menu and select Internet Options. Note: If you don’t see the Tools menu, press the Alt key
• Navigate to the Advanced
• From the Reset Internet Explorer Settings field, click on Reset.
• Restart the Internet Explorer.

Solution 3: Disable saving encrypted pages to Disk

• Run Internet Explorer.
• Go to the Tools menu and select Internet Options. Note: If you don’t see the Tools menu, press the Alt key
• Navigate to the Advanced
• Locate and unmark Do not save encrypted pages to disk.
• Click on Apply and OK.

Technical Support For QuickBooks Desktop

Hopefully, you find this article helpful and you are able to resolve the accountant file transfer service issues and errors. We have covered most of the errors and issues that can possibly occur in the ACTF services while transferring your Accountant’s Copy. However, if you are still facing issues while transferring your Accountant’s Copy, you can get in touch with our technical support department by dialing our toll-free QuickBooks Support Phone Number +1-866-701-7446 and get instant technical support for all your issues related to QuickBooks.